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DISPATCHER

PORTLAND METRO, OR | Temp-to-Hire

Post Date: 02/16/2018 Job ID: 23288 Industry: CLERICAL Pay Rate: 17.00

We have a client that is located in Hillsboro, OR that is seeking a Dispatcher for their HVAC company. Will handle incoming and outgoing calls and customer related emails, phone calls, and texts. Check in with Technicians and relay schedules.

First Half
" Retrieve messages from fax machine from answering service
o Reconcile messages retrieved from answering service with on call technician.
" Return phone calls from previous evening
o Schedule emergency return work
" Reconfirm service schedule for day- confirm technicians are en route to first appointment
" Daily process of previous day's work orders
o Review GPS to service schedule- completed calls- do times match time card / hours worked / correcting time cards
o Confirm amount collected matches amount of invoice
" If either of these do not match then highlight / note for Service Manager
o Enter all recommended work and return trips into pending schedule
o Confirm billing codes match work performed
o Process Payment - run credit cards, detach checks and cash
o Review work orders for completeness
o Forward checks and payments to accounting by 9am
" Check for return parts arriving
o Schedule return trips
" Schedule new service requests.
Second Half
" Calls to previous day's service appointments
o Utilize pending / recommended work log during these follow up calls
" Collections- assistance as needed
" Schedule maintenance agreement customers- update records daily of completed maintenances
" Outbound calls to schedule maintenance for nonagreement customers
" Be sure each tech has a minimum of 2 to 3 calls per day, 3 days out.
" Confirm schedule / routing for next days calls
" Call next days customers to confirm appointment
" Process parts received- purchase order and packing slip matched, submit to accounting
" On call technician schedule
" Client communication which could include (but not limited to)
" Maintenance reminders email PM about schedule
" Maintenance renewals
" Email techs next day schedule
" Order Filters for maintenances
" Check all doors are locked and set alarms.

If interested, please text your name and the word JOB to 971-470-7175.

Raquel Luyten
Recruiter

Raquel joined the Madden Industrial team in 1999 as a recruiter in the Beaverton office. She graduated in 1990 from the University of Oregon, earning two bachelor’s degrees, one in Marketing and one in Management. Prior to working with Madden, Raquel was a Senior Account Manager with Kellogg’s for 6 years. At Madden, Raquel is known for having a great relationship with employees and clients, and always seeking the best service for each job order that comes through. Raquel is certified by the National Association of Personnel Services as a Certified Temporary Staffing Specialist. During her free time, Raquel and her husband are very involved with their 2 teenage children and their sports and school events. They also, enjoy time at the Oregon Coast and Sunriver, in addition to traveling to different cities and countries.
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