IMMEDIATE JOB OPENINGS IN PORTLAND & VANCOUVER
PORTLAND METRO, OR | Temp-to-Hire
We have a client that is located in Hillsboro, OR that is seeking a Dispatcher for their HVAC company. Will handle incoming and outgoing calls and customer related emails, phone calls, and texts. Check in with Technicians and relay schedules.
" Retrieve messages from fax machine from answering service
o Reconcile messages retrieved from answering service with on call technician.
" Return phone calls from previous evening
o Schedule emergency return work
" Reconfirm service schedule for day- confirm technicians are en route to first appointment
" Daily process of previous day's work orders
o Review GPS to service schedule- completed calls- do times match time card / hours worked / correcting time cards
o Confirm amount collected matches amount of invoice
" If either of these do not match then highlight / note for Service Manager
o Enter all recommended work and return trips into pending schedule
o Confirm billing codes match work performed
o Process Payment - run credit cards, detach checks and cash
o Review work orders for completeness
o Forward checks and payments to accounting by 9am
" Check for return parts arriving
o Schedule return trips
" Schedule new service requests.
" Calls to previous day's service appointments
o Utilize pending / recommended work log during these follow up calls
" Collections- assistance as needed
" Schedule maintenance agreement customers- update records daily of completed maintenances
" Outbound calls to schedule maintenance for nonagreement customers
" Be sure each tech has a minimum of 2 to 3 calls per day, 3 days out.
" Confirm schedule / routing for next days calls
" Call next days customers to confirm appointment
" Process parts received- purchase order and packing slip matched, submit to accounting
" On call technician schedule
" Client communication which could include (but not limited to)
" Maintenance reminders email PM about schedule
" Maintenance renewals
" Email techs next day schedule
" Order Filters for maintenances
" Check all doors are locked and set alarms.
If interested, please text your name and the word JOB to 971-470-7175.